During the first wave of COVID-19, NYU Langone Health reported 683% growth in urgent virtual visits in just over a month. Health systems learned quickly that patients and clinicians could meet virtually when it counted.
Time is part of the case
A hospital study in Taiwan reported a median wait of 3 minutes for a video clinic visit, against 20 minutes face to face. Reduced waiting and travel matter, especially for people with long-term conditions.
From a call to a journey
A video call alone is not a clinic. Patients need to check in, share readings and receive a summary. Physicians need the record, the trend and the ability to order in the visit. Putting a digital picture of the patient between them lets both see the same information.
What stays with the physician
Some assessments need hands and eyes in the room. Good virtual care makes it easy to decide which visits suit video, and to escalate quickly when one does not. The physician leads every clinical decision.
