Patient Health Records
A secure digital front door that lets patients see and act on their own health information.
The business problem
Patients often leave an appointment with little to refer to afterwards. Reception teams answer calls about times, results and repeat prescriptions that could be self-served.
Our approach
A mobile-first patient record, connected to hospital systems, that shares appointments, medicines, results and care plans in language patients can understand.
Why it matters, in published figures
of US individuals were offered online access to their medical records in 2024, up from 42% in 2014
Source: ASTP data brief 77, 2024of US portal users logged in six or more times in 2024, more than double the 15% of 2019
Source: ASTP data brief 77, 2024of US individuals had more than one patient portal in 2024, a fragmented experience one connected record can solve
Source: ASTP data brief 77, 2024Key capabilities
- Patient identity and access design
- Appointments
- Medicines and refill requests
- Results sharing rules
- Document access
- Notifications
How it runs, step by step
The real design follows from your environment.
- Better-informed patients
- Fewer routine calls to reception
- A continuing relationship between appointments
Try it: Patient Health Record
A patient's own health record, for appointments, prescriptions, results, documents and care plans, as a mobile app and as a web portal. Use it for yourself, or
Estimate it for your organisation
Time spent on answering calls about appointments and results. Set your own numbers and your estimate updates instantly.
Based on 230 working days and 1,720 hours a year. An estimate from your inputs, not a guaranteed result.
Review this with our teamHow we would engage
We spend time with the people who do the work, as well as those who sponsor it. The output is a shared statement of what must change and why.
What you receive
- Shared problem statement
- Success measures agreed
- Stakeholder map
Who is involved
Sponsors and business leads
Stage 1 of 7
Discuss Patient Health Records With Us.
Share a little about your organisation and what you hope to change, and we will arrange a conversation.