Many small businesses answer the same questions again and again: opening hours, location, prices. An assistant can take those off your hands.
Start with your top ten questions
Look through your recent messages. Write one clear, correct answer for each of the most common questions.
Always offer a person
When a customer is upset, or the question is unusual, hand over quickly. Being stuck with a bot loses customers.
Tell people it is an assistant
Be open about it, and keep your answers up to date. Wrong opening hours are worse than none.
