When a process hurts, the first idea is often a new system. It helps to ask three questions before you commit.
Is this what makes you different?
If a process is your edge, custom software can be worth it. If it is routine, a good existing product is usually the better choice.
Is the real problem the gaps?
Retyping data between systems causes errors and wastes time. Integration can fix that without replacing anything.
Start with the smallest useful version
Build one workflow, watch people use it and then decide what comes next. Small releases reveal problems while they are still cheap.
