New systems succeed when people can use them confidently. Yet training is often squeezed in at the end, and treated as a single event.
Teach tasks, not screens
Build training around the real jobs people do each day, using realistic examples.
Practice beats presentation
Short sessions with hands-on practice work better than long demonstrations. People remember what they did.
Plan support after go-live
Questions begin when real work begins. Local champions and quick help make the first weeks far easier.
