During the first wave of COVID-19 in 2020, NYU Langone Health reported 683% growth in urgent virtual visits in just over a month. Health systems learned quickly that patients and clinicians could meet virtually when it counted.
Time is part of the case
A hospital study in Taiwan reported a median wait of 3 minutes for a video clinic visit, against 20 minutes face to face. Reduced waiting and travel matter, especially for people with long-term conditions.
From a call to a journey
A video call alone is not a clinic. Patients need to check in, share readings and receive a summary. Physicians need the record, the trend and the ability to order in the visit. Putting a digital picture of the patient between them lets both see the same information.
What stays with the physician
Some assessments need hands and eyes in the room. Write a short rule for each clinic: which visit types suit video, which need the room, and how a video visit becomes an in-person appointment the same day. The physician leads every clinical decision.